Last updated: 25 October 2026
1. About these terms
These terms explain the rules for using our website, www.burger-drop.com. The website is run by HQ Franchising Limited, a company registered in England and Wales with company number 14955600, whose registered office is at 50 Woodgate, Leicester, England, LE3 5GF ("BURGER-DROP", "we", "us" or "our").
By using our website you agree to these terms, so please read them. If you do not agree, please do not use the website. Our Privacy Policy explains how we use your personal information.
Each BURGER-DROP restaurant is run by its own separate limited company, some of which are franchisees using the BURGER-DROP brand under licence. Where you buy food from a restaurant, your contract is with the company that runs that restaurant.
2. Using our website
Our website is free to use. We try to keep it available and up to date, but we cannot promise it will always be available, uninterrupted or free from errors, and we may change, suspend or remove any part of it without notice.
When using our website you must not:
- use it in any way that breaks the law or is fraudulent or harmful;
- try to gain unauthorised access to the website, its server or any connected system;
- introduce viruses or other harmful code, or attack the website in any way;
- use automated tools to copy or scrape content from the website without our permission;
- submit false information, spam or anything offensive, abusive or unlawful through our forms.
3. Our brand and content
The BURGER-DROP name and logo are trade marks of HQ Foods Limited, used under licence. All content on this website, including text, photos, videos, graphics, designs and menus, belongs to us or is used with permission, and is protected by intellectual property laws.
You may view and print pages for your own personal use and share links to our website. You must not copy, reproduce, sell or use our content, trade marks or logos for any commercial purpose without our written permission.
4. Menu, prices and availability
We take care to make sure the menu information on our website is accurate, but recipes, ingredients and suppliers can change, and photos are for illustration only.
Prices shown on our website are our in store prices. Prices on delivery apps such as Uber Eats, and sometimes on our online ordering system, may be different and may include extra charges such as delivery or service fees. The price you pay is the one confirmed when you place your order. Prices and menu items can vary between restaurants and may change without notice.
5. Allergies and dietary needs
Our allergen guide is available on our website for information, but it is a general guide and may not reflect the latest recipe changes at every restaurant. If you have a food allergy or intolerance, please always speak to a member of our team before you order, every time you visit, so they can give you the most up to date information. If you order online or through a delivery app, please contact the restaurant before ordering.
Our food is prepared in kitchens where allergens are handled, and we use shared equipment and cooking oil, so we cannot guarantee that any item is completely free from any allergen.
6. Ordering online
Our website does not take orders or payments itself. When you click to order, you will leave our website:
- Collection orders and loyalty accounts are handled through Vita Mojo, our third party ordering platform. Your order will be subject to the terms and policies shown on that platform when you order, and your contract for the food is with the company that runs the restaurant you order from.
- Delivery orders are handled by Uber Eats under Uber's own terms and policies. Any questions about delivery, missing items or refunds for delivery orders should normally be raised through the Uber Eats app first.
For refunds or problems with an online order placed through our Vita Mojo ordering platform, please email smash@burgerdrop.co.uk with your order details. This does not affect your legal rights.
7. Drops, offers, promotions and loyalty
We love a limited drop. Limited edition items, special offers and promotions are available while stocks last, at participating restaurants only, and for a limited time. They may sell out early, may not be available at every restaurant or on every ordering channel, and cannot be exchanged for cash. Unless we say otherwise, offers cannot be used together with any other offer.
Some promotions and competitions will have their own specific terms, which will be shown with the promotion and will apply in addition to these terms. If there is a conflict, the specific promotion terms will apply.
Our loyalty scheme runs through our Vita Mojo ordering app. The rules for earning and using rewards are shown in the app and may change from time to time. Rewards are subject to availability, are not transferable and have no cash value. We may change or end the loyalty scheme by giving reasonable notice.
8. Franchise information
Information about franchise opportunities on our website is for general information only. It is not an offer, and it does not form part of any contract. Any franchise will be subject to a separate written agreement with HQ Franchising Limited.
9. Links to other websites
Our website links to other websites and apps, such as Vita Mojo, Uber Eats, Instagram and Google Maps. These are provided for your convenience. We do not control them and are not responsible for their content, availability or how they use your information.
10. Our responsibility to you
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
If you are a consumer, nothing in these terms affects your legal rights, including your rights under the Consumer Rights Act 2015. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We only provide our website for domestic and private use, so we are not responsible to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
If you are a business user, to the extent allowed by law, we exclude all implied conditions, warranties and representations about our website and its content, and we will not be liable for any loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss.
The information on our website is provided for general information only. Please do not rely on it as advice, and check with the restaurant directly before relying on details such as opening hours, menus or availability.
If digital content we provide damages your device or other digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you fair compensation. We are not responsible for damage you could have avoided by following our advice, or by having up to date antivirus protection.
11. Changes to these terms
We may update these terms from time to time. The latest version will always be on this page with the date it was last updated. Please check back from time to time, as the version in force when you use our website will apply.
12. General
If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply. If we do not enforce any of our rights straight away, we can still enforce them later. These terms are between you and us, and nobody else has any right to enforce them.
13. Governing law
These terms are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have jurisdiction, except that if you live in Scotland you can also bring legal proceedings in the Scottish courts, and if you live in Northern Ireland you can also bring legal proceedings in the courts of Northern Ireland.
14. Contact us
If you have any questions about these terms or our website, please get in touch:
HQ Franchising Limited (trading as BURGER-DROP)
Registered office: 50 Woodgate, Leicester, England, LE3 5GF
Company number: 14955600
Email: smash@burgerdrop.co.uk
